L.I.F.T.
Listening Intelligence
for Leaders & Teams
Put Listening Intelligence to Work for Your Company or Organization. It’s a powerful new learning experience for leaders, managers, & key contributors.
ECHO Basics
What Is The ECHO Listening Profile?
The ECHO (Effective Communication for Healthy Organizations) Listening Profile is a proprietary, scientifically validated cognitive assessment that measures what people listen to and for, as well as what they might be unconsciously filtering out. It is the first listening assessment developed for business contexts that provides tangible, measurable, and actionable insights that can be implemented immediately for strengthened leadership and team productivity.
Listening Intelligence for Leaders & Teams
LEADERS, mid-level, or emerging
managers, and individual contributors*
will come to understand how their own
habitual listening tendencies impact
their leadership influence as well as their
team’s performance.
*Individual contributors are your future leaders and benefit from developing leadership influence.
TEAMS will learn to utilize the
previously untapped cognitive diversity
from the individuals in the group to work
smarter together, saving time and
resources while reaching new and exciting solutions.
For Leaders & Senior Executives...
LIFT helps Leaders gain greater proficiency in leading diverse individuals and teams for more productive outcomes, nurturing a culture of diversity, equity, and inclusion.
Only 25% of leaders strongly agree that their
developmental needs
are being met.
Let's Listen
For Mid-Level or Emerging Managers
When mid-level managers
listen to their team members,
requests are developed
collaboratively, saving critical
time and money as
communication is respected and understood.
LIFT helps managers develop the capability
to guide and empower their teams to
make high quality collaborative decisions,
reducing stress and rework.
For Individual Contributors
LIFT Training creates deep, long-lasting change through hands-on, real-time practice of Listening Intelligence concepts.
- Three team live training sessions, 6.5 hours total
- Weekly or bi-weekly
- Built around your busy schedule
- Training complete in 30-60 days
- Virtual, In-Person or Hybrid
SEE THE TRAINING PLAN HERE
If your organization relies on effective & clear communication for work productivity from leaders, in teams and by individual contributors, then Listening Intelligence for Leaders & Teams is a must. LIFT technology moves participants out of the mire of Miscommunication, empowering each with powerful new awareness. Nobody ever taught us to listen at this level –Until Now!
91% of surveyed employees lose think that their leaders lack communication skills.
Teams lose the equivalent of nearly an entire workday (7.47 hours)
each week to poor communication.
Where Does ECHO Fit in to Organizations & Groups?
We’re humans. Communication is essential. We literally listen each other into being. Our ears bring in sounds that go into our mind, where they illuminate with meaning and context.
ECHO doesn’t just improve business productivity; it also enhances personal relationships.
In the words of Dr. Allan Friskin, “We need each other to complete each other”. That’s true in all relationships, whether in business or with family and friends.
Think of ECHO beyond the business formalities. Every organization has multiple conversations going on between people, in small groups, across departments and on all interpersonal levels. Increasing the effectiveness of your conversational communication is like using a productivity GPS.
ECHO is an agnostic tool that empowers individuals to be more effective in conversation. It is transparent, appropriate for all situations. ECHO helps us understand our listening preferences and become more conversationally aware.
The benefits of an ECHO listening program, implemented in collaboration with a certified ECHO facilitator and accredited business coach, are almost endless.
COURSE OUTLINE
The LIFT™ (Listening Intelligence for Leaders and Teams) training program provides participants with foundational Listening Intelligence knowledge and a practical framework for putting what they learn into practice. During the first two sessions, participants develop a deep understanding of their own habitual listening behavior, learn to identify the listening preferences of other key stakeholders, and gain appreciation for the power of cognitive diversity. The final session introduces the SCAN™ (Sense, Connect, Adjust, Navigate) Model, a simple, easy-to-use framework that helps participants put the listening
concepts into real world practice.
LIFT™ sessions are designed to be delivered in sequence, optimally one to two weeks apart. The program is fully customizable and can be shaped to fit the clients' needs, time and budget requirements.
SESSION 1 – Understanding Our Own Listening Preferences
Developing Listening Intelligence begins by understanding ourselves and the listening habits we’ve come to rely on over time. This first session uses the ECHO Listening Profile, a scientifically validated assessment that identifies habitual listening preferences, to build a foundational awareness of our own unique listening preferences and how that impacts what we tend to listen for, and what we tend to miss in a variety of situations.
SESSION 2 – Recognizing the Listening Preferences of Others and Adapting to Diverse Circumstances and Different People
Understanding what is important to “our listener” can give us valuable insight into their motivations, conversational needs, and their decision-making criteria. Recognizing their physical and verbal cues helps us adjust how we deliver our message to improve mutual understanding and improve the chances for the greatest conversational outcomes. In session two, participants will learn the behaviors and cues that clue us into what others are listening for, and practice adapting the way they deliver their message based on the audiences’ unique listening preferences and the situational needs.
SESSION 3 – The SCAN™ Model
SCAN™ (Sense, Connect, Adjust, Navigate) is a simple, easy-to-use framework for
applying Listening Intelligence. In this module, participants solidify the learning from sessions one and two by using real-life scenarios and experiential learning to practice the model.
OPTIONAL ADD-ON MODULE – Leveraging Group Listening Preferences
Individual Listening Assessment results compiled into one Group Profile can help the team understand how their unique preferences contribute to the overall group dynamic. Disparate ways of thinking within a team can lead to misunderstandings, rework, and frustration. However, when leveraged, such diversity can be a great asset. This session highlights the unique contribution of each individual and offers helpful ways to harness the cognitive diversity within the team. The Group Profile provides insight into the specific adjustments needed to save valuable time and money.
Take The ECHO Listening Profile
Take the ECHO Listening Profile assessment today and save 50% – just $199. It takes 10 minutes or less to complete and you’ll receive:
- The ECHO Listening Profile assessment
- A full customized ECHO Listening Profile report
- A one-hour ECHO debrief session with a certified ECHO Listening Profile expert
